Privacy Policy

Last updated: May 2026

Who we are

Cerro Alto is an online clothing brand operating at cerro-alto.com. We are based in Belgium. For any privacy-related questions, contact us at info@cerro-alto.com.

What data we collect and why

When you place an order, we collect your name, email address, delivery address, and payment information. This is necessary to process and fulfil your order.

When you subscribe to our newsletter, we collect your email address. This is used only to send you communications from Cerro Alto.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Order processing

Your order data is processed through TPOP, our print-on-demand and fulfilment partner, who handles production and shipping. TPOP processes your data only to fulfil your order.

Email marketing — Klaviyo

We use Klaviyo to manage our newsletter and email communications. If you subscribe, your email address is stored in Klaviyo. You can unsubscribe at any time using the link at the bottom of any email we send. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-notice.

We use the following cookies on our website:

Essential cookies — required for the site to function (shopping cart, session management).
Analytics cookies — we use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.
Marketing cookies — if you subscribe to our newsletter, Klaviyo may place cookies to track email engagement.

You can disable cookies in your browser settings at any time.

Artificial Intelligence — Imagery

The lifestyle images used on this website and in our marketing communications are created using artificial intelligence tools. These images are generated visuals and do not depict real people or actual photographs. They are used to illustrate how our products look and feel in everyday wear. No personal data is collected or processed in connection with the creation of these images.

Your rights

Under GDPR, you have the right to access, correct, or delete the personal data we hold about you. You also have the right to object to or restrict processing, and to data portability.

To exercise any of these rights, contact us at info@cerro-alto.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Belgian Data Protection Authority at dataprotectionauthority.be.

Data retention

We retain order data for as long as required by Belgian and EU law. Newsletter subscriber data is retained until you unsubscribe.

Changes to this policy

We may update this policy from time to time. The current version is always available at cerro-alto.com/privacy-policy.

Contact

Cerro Alto info@cerro-alto.com