Return Policy

Last updated: May 2026

Returns

We accept returns within 14 days of delivery.

To initiate a return, contact us using the contact form on our website before sending anything back. We will respond with return instructions. Items sent back without prior contact may not be accepted.

Items must be unworn, unwashed, and in their original condition.

Made to order

Every Cerro Alto item is made specifically for your order. We encourage you to review the size guide on each product page carefully before ordering.

EU customers

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU consumer law. We will organise the return shipment for approved requests at no additional cost to you.

Customers outside the EU

Returns from outside the European Union may be subject to customs regulations and additional charges. These remain the responsibility of the customer.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method.

Exchanges

As every item is made to order, we do not offer direct exchanges. If you need a different size or product, return the original item and place a new order.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us immediately at info@cerro-alto.com with your order number and a photo. We will resolve it promptly.

Contact

Cerro Alto info@cerro-alto.com